BIG SECRET OF DEALING WITH PEOPLE

“Macam mana ni? Banyak betul kerja yang dia tak buat,” ali, seorang presiden persatuan pelajar mengeluh.

Dia seorang pemimpin yang berwawasan tinggi. Dia nak ajk bawahnya mengikuti dan melaksanakan apa yang dia fikirkan. Dia hebat dalam melontarkan pandangan, tapi dia tidak hebat dalam melayan manusia. Dia lupa jiwa manusia sangat dahagakan PENGHARGAAN dan GALAKAN.

KUASA PENGHARGAAN

Kajian di Barat menunjukkan manusia sangat inginkan sebuah penghargaan. Mereka mahu kewujudan mereka dihargai. Mereka mahukan kewujudan mereka adalah penting dalam hidup ini. Bahkan, terdapat manusia yang sanggup menjadi gila kerana kegilaan itu menyebabkan mereka menikmati nikmat dihargai. Mereka merasakan kehidupan mereka adalah penting dalam alam fantasi ciptaan mereka, kerana mereka terseksa dengan kehidupan di alam realiti!

“Jika seorang manusia sanggup menjadi gila lantaran mahukan penghargaan (feeling of being importance) , bayangkanlah betapa ajaibnya pencapaian kita dengan memberikan penghargaan.”

Pada 1921, Andrew Carnigie sanggup membayar USD 1,000,000 setahun kepada Charles Schwab untuk menguruskan syarikatnya. Apa rahsia pada Charles Schwab sehingga sanggup dibayar dengan begitu lumayan? Ketika ditanya, dia menjawab,

"I consider my ability to arouse enthusiasm among my people," said Schwab, "the greatest asset I possess, and the way to develop the best that is in a person is by appreciation and encouragement. "There is nothing else that so kills the ambitions of a person as criticisms from superiors. I never criticize any-one. I believe in giving a person incentive to work. So I am anxious to praise but loath to find fault. If I like anything, I am hearty in my approbation and lavish in my praise. "

PENGHARGAAN DAN MEMBERI MAKAN

Manusia menyangka mereka telah melakukan jenayah sekiranya tidak memberi orang tanggungan mereka makan, tetapi mereka tidak pernah rasa bersalah sekiranya tidak memberikan PENGHARGAAN kepada orang lain, sedangkan orang lain menagih penghargaan seperti menagih makanan dan minuman.

When Alfred Lunt, one of the great actors of his time, played the leading role in Reunion in Vienna, he said, "There is nothing I need so much as nourishment for my self-esteem."

“We nourish the bodies of our children and friends and employees, but how seldom do we nourish their selfesteem?”

APPRECIATION AND FLATTERY

Penghargaan tidak sama dengan pujian. Pujian itu seperti memalsukan wang. Mungkin pada awalnya orang gembira apabila menerima wang, namun mereka akan marah apabila mengetahui wang itu adalah palsu.

The difference between appreciation and flattery? That is simple. One is sincere and the other insincere. One comes from the heart out; the other from the teeth out. One is unselfish; the other selfish. One is universally admired; the other universally condemned.

Pujian itu merosakkan, penghargaan itu memberangsangkan. Pujian menyebabkan kebencian, penghargaan itu melahirkan kasih sayang.

Try leaving a friendly trail of little sparks of gratitude on your daily trips. You will be surprised how they will set small flames of friendship that will be rose beacons on your next visit.

PENUTUP

Menyalahkan manusia tidak ada apa-apa faedah, tidak akan dapat mengubah diri mereka.

Emerson said: "Every man I meet is my superior in some way, In that, I learn of him."

If that was true of Emerson, isn't it likely to be a thousand times more true of you and me? Let's cease thinking of our accomplishments, our wants. Let's try to figure out the other person's good points. Then forget flattery. Give honest, sincere appreciation. Be "hearty in your approbation and lavish in your praise," and people will cherish your words and treasure them and repeat them over a lifetime - repeat them years after you have forgotten them.

The principle is: GIVE HONEST AND SINCERE APPRECIATION